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Connecting Icom Customers with AIR. LAND. SEA. Interoperability

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Customer service is the heart of any successful business. It is not just about providing the basics, but going above and beyond is what makes a company’s customer service soar. We have all experienced good and bad customer service, and the good service is what creates customer loyalty.

At Icom we pride ourselves on providing top quality and service to all our customers. Anyone who does not believe in going the extra mile for a customer would have recently been proven wrong.

A couple of weeks ago, James Mueller of the King County Search and Rescue Office approached Icom’s Service Manager Dywane Black. They wanted five of their Icom F5601 radios to be interoperable. King County Search and Rescue Association (KCSARA) is a volunteer organization. Members respond to numerous incidents every year involving lost or injured hikers, missing aircrafts and assist with natural disaster incidents as well. Having interoperable equipment is vital to complete their missions. Read More...

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Voting Scan: The Power of Automatic

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scrambled-tvWouldn’t it be great if your TV automatically chose just the right program for you based on your viewing preferences? And wouldn’t it be nice if it always showed the clearest and best picture when switching to that channel?

Having your best options automatically chosen, then provided for you, allows you to concentrate on the task at hand.  In business communications with dealers and vendors, always receiving the best signal allows you to focus on the more important work.

Voting scan is a new feature in Icom’s IDAS™ radios which allows a mobile user to receive the best signal available so they can stay in contact with their internal and external customers. The feature functions just like a popular election. With the frequencies programmed in the radio and parameters and rules set in place, a vehicle can drive all across a geographical area and always capture the best signal as “voted on” by the vote scan capability. Read More...

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The Need for Two Way Communications

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This past weekend I saw the Jurassic World movie for the first time. Just as in all Jurassic Park movies, what starts out as an exciting journey with the possibility of viewing real live dinosaurs soon turns into a disaster.  In the movie, a couple of boys are sent to the park by their parents during the holidays.  A dangerous new dinosaur escapes as they are riding one of the park’s exciting attractions and the characters are unaware of the danger around them.  When their aunt tries to contact them using a cell phone, the signal is unreliable and the call ends up dropping.  While it was a great dramatic effect for the movie, it brings to light the need for two way radio communications. Read More...

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Icom’s Award-Winning M506

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M506 NMEA WinnerIcom America wins Best Marine VHF Radio at the 2014 NMEA® International Marine Electronics Conference & Expo. Icom’s M506 VHF marine transceiver received the award based on its advanced options for NMEA 2000 connectivity, integrated AIS and intuitive user interface. The prestigious NMEA event is held annually and took place at the Sanibel Harbour Marriott Resort & Spa in Fort Myers, Fla. from October 8-11.

In the NMEA category for Best Marine VHF Radio, Icom’s M506 captured the title based on its NMEA 0183/2000 plug-and-play functionality and integrated AIS receiver (select M506 models). The M506 was also recognized for its new intuitive user interface, which promotes fast access to radio functions and settings like Class D DSC. Other award-winning features include “Last Call” voice recording/rewind function, enhanced audio and active noise cancelling and the unit’s large 132×96-pixels dot matrix display. Information regarding the show is available on the NMEA website. Read More...

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50 Years of Radio, Now on Social Media

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Icom America Inc. logoFor over 50 years, Icom has produced innovative radio products for a broad range of industries. Starting out with Amateur radios, Icom grew into Avionics, Marine and Land Mobile radios and systems. Today, Icom has distribution throughout the world – including 35 years in the Americas as Icom America.

As Icom continues to push into new wireless communication areas, we are now rolling out a variety of IP-based products including the IP100H WLAN radio. We are also entering the realm of social media with this introductory blog post. We want to reach out to both our customers and our partners in new and interactive ways using this blog, Facebook, LinkedIn, Twitter, YouTube and more. Read More...