I have always known a major strength of Icom is the depth of expertise and experience we are able to bring to every market, every industry and every customer. Ranging from product design to development to customer service, this high level of knowledge allows us to find the right solutions for our customer’s communication needs. Our superior service has contributed to the growth of our largest division, Land Mobile.
Not only has our Land Mobile Division grown, but my position has as well. Still involved within our Amateur Radio Division, I have now added the additional responsibility of our U.S. Sales Team within our Land Mobile Division. It is truly exciting to work with both teams.
Since I have moved into the world of Land Mobile, I have gained an even stronger appreciation for all of Icom’s ingenuity. The knowledge our support teams have and their ability to recognize our products strengths within the overall market, has improved our customer’s experience. Through this new opportunity I have come to truly realize that I am living #IcomEverywhere.
Go Local. Go Technical
As our Land Mobile Division grows, so does our service. Working to become a “one-stop-shop,” our Technical Channel Mangers (TCM) understand your communication needs. Covering seven different regions within the United States, each regional TCM brings a wealth of specialized and broad-base knowledge to Icom. Their experience encompasses a wide range of completive products and systems.
Not only do we now have seven local experts, but experts for each product line, such as P25 or Digital IDAS radios. Our TCMs know how Icom can be integrated within an existing system to bring you the functionality needed to meet your requirements. We do this cost effectively and with ease, resulting in a smooth transition when incorporating new products.
Meet Icom’s Technical Channel Managers
Cross-Division Communication Solutions
AIR, LAND and SEA communications have been a major focus in our Land Mobile Division this year, highlighting how cross-communication can assists first responders, emergency personal, public safety agencies and more.
This was showcased at APCO 2016, when we debuted EMCOMM-1, a mobile emergency communication vehicle. Privately owned, EMCOMM-1 is stocked with a combination of Icom radios from our marine, amateur, avionics and land mobile divisions. The van has all the Icom interoperability products that enable communications between a myriad of radio technologies. It is a great demonstration of Icom’s depth of communication expertise, no matter the application. Follow us on Twitter or Like Us on Facebook to see where EMCOMM-1 will be next.
This year has been a wonderful new adventure at Icom and helped me better see and implement new aspects of #IcomEverywhere.
Ray Novak, N9JA
Senior Sales Manager
Lifetime Amateur Radio Enthusiast